Order Modification

You are now able to make some modifications to your recently placed order online. Online order modifications include adding new items to an order, as well as changing or adding promo codes to your order. To cancel an order or remove an item from your order, please call our Customer Care Centre at 1-888-2020-888.

To modify your recent order, please go through the following steps:

1. Go to the My Account page. You will need to sign in, if you haven't done so already.
2. Under the 'YOUR ORDERS' section, click 'RECENT ORDERS'.
3. Find the order you want to modify and click on 'VIEW DETAILS'.
4. On the Order Details page, if an order is eligible for modification, the 'EDIT ORDER' button will be highlighted in black. Click on it on start modifying your order. If your order is not eligible, the button will be greyed out with an explanation and next steps.

Understanding that you sometimes need to cancel, change or add to an order after it is initially placed, order processing follows a schedule:

• Orders placed online after midnight ET can be modified until 10:59 am ET
• Orders placed online after 11:00 am ET can be modified until 2:59 pm ET
• Orders placed online after 3:00 pm ET can be modified until 11:59 pm ET

After the cut-off time, our automated fulfillment process begins. Depending on when the order is placed, if you want to cancel or otherwise modify your order, it must be done within the times mentioned above, before the process begins.

Our main National Distribution Centre regularly processes 23,000 packages or more each day, with many of the processes being automated. Therefore, you can understand the difficulty of trying to find and pull back a package after the process has started – it's a lot like looking for a needle in a hay stack. And, extending the cut-off time to allow orders to be cancelled after the designated cut-off time, would only serve to delay the delivery of everyone's package. So, in order to ensure that your package, and those of all our other customers are processed as quickly and efficiently as possible, we are all bound to our midnight processing deadlines.

Order Tracking

Click "Order Status" at the bottom of our website to view the status of your order(s). You will need to sign into Your Account or create a new online account and select Order History. Your account will provide you details on where your order currently is within our shipping process. A tracking number is automatically assigned to your order. Once your order has been shipped, you can use the tracking number to track where your order is after it leaves our warehouse. Order status is available within 24 hours of placing an order.

Check your Order Status now.

Order Methods

We offer 4 convenient ways to shop with us

1. By Phone with a live Customer Care Representative

   Call 1-888-2020-888 anytime, 24 hours a day, 7 days a week and speak to a live operator.

2. By phone using our Automated Telephone Ordering System*

   Know what you want and want to skip the phone queue? Then, place your order directly with our Automated Telephone Ordering System. Call 1-888-2020-888 and press "1" at the main menu.

3. Online @ TSC.ca

   Browse our entire inventory (over 15,000 items!), find product specifications, detailed and more views, video and more—24 hours a day, 7 days a week.

4. Through our Mobile App

   The ShopTSC Mobile App is VeriSign Secured, so you can feel confident when shopping with us on your mobile device. Just like when you shop with us on TSC.ca, your personal information is encrypted by SSL (Secure Socket Layer) software when it's sent to us during the checkout process. Your credit card information is never stored on your device. Download our app now: TSC.ca/mobile

*What is your Automated Telephone Ordering System?

Our Automated Telephone Ordering System, commonly called an IVR (Interactive Voice Response) allows customers to self-serve by interacting with our computerized sales system with their telephone keypad or voice commands. Our automated system then responds with pre-recorded or dynamically generated audio messages to further direct users on how to proceed with their purchase or inquiry.

How will the automated system recognize me?

Our Automated Telephone Ordering System, commonly called an IVR will recognize you based on the number you dial from. However, for security reasons the customer is requested to input the 3 numbers in their postal code. For example: If the postal code is M1K1P1, we need to enter 111. Also, if we have multiple accounts under the same phone number, the IVR will be able to narrow down your profile based on the last 4 digits of a recently used credit card.

What actions will the Automated Telephone Ordering System perform?

Our Automated Telephone Ordering System is designed to handle various customer inquiries. You can use it to place an order, check your order status, learn more about our Blockbusters and Today's Showstoppers, check item availability, and other inquiries.

Why are the new features of our Automated Telephone Ordering System?

• Capability to handle Promo Codes
• Dynamic menu based on recent transactions
• Ability to process Orders for all address listed on the account
• Ability to process gift cards and savings cards
• Ability to process unlimited number of styles and sizes
• Capability to handle Multiple accounts
• Ability to modify and update Credit Card details
• Ability to look up status on recently placed orders
• Capability to offer suggested items with your recent purchase
• Bilingual capability for English and French

Why should I use the Automated Telephone Ordering System?

Given our often hectic, and very dynamic retail environment, it is sometimes difficult for us to handle all the customer calls with live Customer Service Representatives without our customers experiencing some sort of service delay. During particularly busy periods, customers can avoid these wait times by using our Automated Telephone Ordering System as an alternate to speaking with a Customer Service Representative to place an order or get answers to simple questions.

Is your Automated Telephone Ordering System reliable and secure?

Yes. The Automated Telephone Ordering System provides both accurate and reliable service. For every completed transaction, customers are provided with a confirmation number that can also be used to track the status of their order. Furthermore, our Automated Telephone Ordering System is a fully secured environment and strictly governed by the Rogers Privacy policy. So any information entered including your credit card information - is completely safe and secure!

When can I NOT use the Automated Telephone Order System?

The Automated Telephone Ordering System is designed to be quite robust, but there are certain circumstances under which it cannot be used to place an order:

1. New Customers - If you are a new customer making your first purchase from TSC, you will be unable to use the Automated Telephone Ordering System. In order for the automated system to work, your account must be first set up in our billing system. This can be accomplished by placing your first order with a live Customer Service Representative, or online at TSC.ca.

2. P.O. Box Numbers - Unfortunately, if you have a P.O. Box number in your billing address, our Automated Telephone Ordering System will be unable to process your order.

3. Pay Pal or Discretionary Credits - Pay Pal purchases can only be accommodated online at TSC.ca. If you want to redeem a Discretionary Credit, you will need to speak to a live Customer Care Representative. Our Automated Telephone Ordering System is a secure environment designed only to handle credit card purchases.

The Automated Telephone Ordering System does not recognize my voice. What should I do?

Speaking in a normal tone and a normal pace will work best. Background noise can sometimes cause the system to misunderstand a spoken request. Our Automated Telephone Ordering System has been designed to ask close-ended questions, meaning most required responses are a simple YES or NO that the system can easily understand. Speaking in long sentences can sometimes result in the system not understanding your request. Therefore, it is best to keep your responses as short and precise as possible.

While the IVR can accept both touch and speech responses to process your credit card information, if you experience issues when reciting your credit card information, try inputting it using the telephone touchpad instead.

Can an order placed with the Automated Telephone Ordering System be subsequently modified using the automated system?

No. the automated system is only designed to take and process orders. So, once the order is complete and a confirmation number has been generated, any modifications required must be made through a live Customer Service Representative. If you ordered an item between 12:00-3:00 am EST, your order may be processed immediately. Unfortunately, we are unable to cancel orders that have already been processed for shipment.

Does the Automated Telephone Ordering System give me shipping options?

Yes. Based upon your area code the automated system will present you with whatever shipping options are available to you.

Can I Multipack my order using the Automated Telephone Ordering System?

Yes. We want to help you save on Shipping & Handling! If you order more than one item using our automated system, you automatically receive a reduced Multipack shipping rate. Your Cart will confirm your Multipack Shipping & Handling savings and total charge. Note some items - such as our Auto Delivery items - are excluded from our Multipack discount.

How long does it take to place an order with the Automated Telephone Ordering System?

If you already know the item number of the product you want to order and have your credit card handy, on average it should take you less than 4 minutes to complete an order using our Automated Telephone Ordering System.

Payment Options

We accept the following payment types:

• The TSC Credit Card* (Learn more)
• Visa
• MasterCard
• American Express
• The TSC Gift Card**
• Rogers Gift Card
• Toronto Blue Jays Gift Card
• PayPal

* Please note: At the current time we are not able to offer TSC credit card program in the province of Quebec.

All orders are subject to our security verification processes and TSC reserves the right to restrict or limit the use of any pay method which fails this process. TSC reserves the right to restrict or limit orders billed on Easy Pay installments. Easy Pay is only available on revolving credit cards and TSC reserves the right to request a credit check when a customer's Easy Pay® balance exceeds $5,000. When pre-paid credit cards, stored value credit cards, gift credit cards, secured credit cards and debit-credit cards are tendered, orders must be paid in full at time of shipping. TSC reserve the right to request a credit check for any single purchase over $5,000.

PayPal

PayPal is accepted for online transactions only (i.e. no phone orders) and due to system limitations, PayPal transactions are currently not eligible for Easy Pay payments. Similarly, you cannot use PayPal to purchase products on our Auto Delivery program.

Gift Cards

A Gift Card is a form of stored tender that is purchased by a customer for payment of future merchandise purchases from TSC. Gift Cards are not redeemable/refundable for cash and do not expire. In addition to its own branded Gift Cards, TSC will also accept Gift Cards from other Rogers branded company (eg. Toronto Blue Jays, Rogers Retail).

When redeemed, the value of the Gift Card is subtracted from the purchase after taxes. If the value of a purchase is less than the value remaining on the Gift Card, the remaining Gift Card balance is carried over until used on a subsequent purchase. TSC does not accept Gift Cards as payment for a Gift Card, Auto Delivery Programs (ADP) or for payment on TSC Credit Card.

To redeem a Gift Card for an on-line purchase, visit TSC.ca and simply enter the Gift Card number, and PIN number in the Gift/Savings Card area upon checkout. To redeem a Gift Card for a telephone order, call 1-888-2020-888 and provide the Gift Card number and PIN number to the Customer Care Representative. Gift Cards cannot be redeemed for purchases made using our Automated Telephone Ordering System.

If a Gift Card is redeemed on an order that is later cancelled or returned, a new Gift Card will be issued (less any applicable deductions such as shipping and taxes) in the amount redeemed.

Savings Cards

A Savings Card is a promotional form of tender that is issued by TSC from time to time at its discretion to its customers to use towards their purchases from TSC. Savings Cards are issued in several forms and may be a physical printed card, a facsimile of a card printed on a letter or other promotional material, or virtual as issued through electronic media. All Savings Cards bear a 19-digit Savings Card number, and a 4-digit corresponding PIN number, and an expiry date.

A Savings Card has no cash value and is limited to one-time use only. When redeemed, its value is subtracted from the purchase after taxes. If the value of a purchase is less than the value remaining on the Savings Card, the remaining Savings Card balance is carried over until used on a subsequent purchase, or until the Savings Card expires. Savings Card redemptions are limited to one Savings Card per order. TSC reserves the right to cancel a Savings Card at any time without notice, and to limit the quantity and/or amount of Savings Cards redeemed by a customer.

If a Savings Card is redeemed on an order which is later cancelled or returned, at its sole discretion TSC may either issue a replacement Savings Card of the same value and expiry date, or deem the initial Savings Card to have been forfeited.

TSC does not accept Savings Cards as payment for Gift Cards, Auto Delivery Programs (ADP), or for payment of TSC Credit Card. Unless otherwise noted on the Savings Card, Savings Card redemptions are generally unrestricted and may be used to purchase any product sold by TSC.

To redeem a Savings Card for an on-line purchase, visit TSC.ca and simply enter the Savings Card number, and PIN number in the Gift/Savings Card area upon checkout. To redeem a Savings Card for a telephone order, call 1-888-2020-888 and provide the Savings Card number and PIN number to the Customer Care Representative. Savings Cards cannot be redeemed for purchases made using our Automated Voice Telephone System.

TSC may assess a service charge of $10.00 for each chargeback and rejected Easy Pay installment. NSF cheques will be subject to a $25.00 service charge.

Cheques and Money Orders can be sent to the following address:

TSC
59 Ambassador Drive
Mississauga, ON L5T 2P9

Holiday EASY PAY®

We're making it easy for you to shop this holiday! Enjoy a minimum of 6 EASY PAY® Payments with every purchase! No interest. No hidden fees. No worries! It's that easy.

Minimum 6 EASY PAY® payments is available until January 1, 2021 at 6:59am ET. Shipping and taxes will be added to your first payment. The balance owing will be charged in equal payments in 30-day intervals after the date of purchase. Any partial prepayment will result in a reduction of your outstanding balance and in the reduction of the number of monthly payments required; the monthly payment amount will not change.

EASY PAY® payment options are based on the total value of your order. TSC™ reserves the right to restrict or limit orders billed on EASY PAY® installments. EASY PAY® is only available on revolving credit cards. When PayPal, pre-paid credit cards, stored value credit cards, gift credit cards, secured credit cards and debit-credit cards are tendered, orders must be paid in full at time of shipping.

It is the customer's responsibility to inform TSC if the credit card provided for EASY PAY® has expired, is cancelled, or if the credit card will not authorize. TSC will restrict all future purchases if an EASY PAY® installment cannot be charged to your credit card the day it is due.

EASY PAY® cannot be used for the purchase of Gift Cards. EASY PAY® payments are available on select Auto Delivery items, on the original shipment only. Please see the specific item's product detail page for confirmation on EASY PAY® payments. Offer subject to change without notice.

Easy Pay®

Easy Pay® allows you to spread the price of your purchase over several monthly payments. No interest. No hidden fees. No small print. No worries! Shipping and taxes will be added to your first payment. The balance owing will be charged in equal payments in 30-day intervals after the date of purchase.

When purchasing online, we offer Easy Pay® payments that are based on the total value of your order:

Rate Card:

Price Range	Easy Pay® Payments
$0 to $88.99	2 payments
$89 to $299.99	4 payments
$300+	6 payments

TSC reserves the right to restrict or limit orders billed on Easy Pay® installments. Easy Pay® is only available on revolving credit cards. When PayPal, pre-paid credit cards, stored value credit cards, gift credit cards, secured credit cards and debit-credit cards are tendered, orders must be paid in full at time of shipping.

TSC reserves the right to request a credit check when a customer's Easy Pay® balance exceeds $5,000.

It is the customer's responsibility to inform TSC if the credit card provided for Easy Pay® has expired, is cancelled, or if the credit card will not authorize.

TSC may restrict all future purchases if an Easy Pay® installment cannot be charged to your credit card the day it is due.

Please note that Easy Pay® cannot be used for the purchase of Gift Cards. Easy Pay® payments are available on select Auto Delivery items, on the original shipment only. Please see the specific item's product detail page for confirmation on Easy Pay® payments.

Credit Card Changes

For any changes required to your credit card information such as entering a new card and/or expiry date or if you would like to make changes to your Easy Pays such as paying in full or modifying the order to pay in monthly installments, please call 1-833-583-0080.

You can also call this number for specific issues such as:

• Payments of Arrears
• Account with Power of Attorney issues
• Deceased Account Holders

Hours of Operation:
Monday to Sunday: 8 am to 4 pm EST

Sales Tax

Goods and Services sold in Canada are subject to the Goods & Services Tax (GST) or the Harmonized Sales Tax (HST). In addition, Provincial Sales Tax will be applicable to your purchase depending on the item and final destination.

Destination Province	Provincial Rate	GST/HST
Alberta	-	5%
British Columbia	7%	5%
Manitoba	8%	5%
New Brunswick	-	15%
Newfoundland	-	15%
Northwest Territories	-	5%
Nova Scotia	-	15%
Nunavut	-	5%
Ontario	-	13%
Prince Edward Island	-	15%
Quebec	9.975%	5%
Saskatchewan	6%	5%
Yukon	-	5%

 

To add your tax exemption to your account, we ask that you please scan a copy of your Status Card (Front & Back) to our Credit & Risk Department. Please scan your information to TSCCredit.Risk@rci.rogers.com or mail to 59 Ambassador Drive. Mississauga, Ontario. L5T 2P9 to the attention Credit & Risk.

Please be aware that Tax Exemption will not be applied to any previous orders on your account, but only orders placed after the Tax Exemption is applied to you account.

You will be able to see your total tax amount in our online checkout process prior to submitting your order.

Advance Order

When an item sells out, we are sometimes able to secure additional inventory. Our Advance Order feature allows you to order an item prior to our receiving this inventory -- guaranteeing that you'll get the product you want!

Orders could take up to 10 business days to be shipped. Your credit card will NOT be billed until the product is shipped to you.

Wait List

Our Wait List feature allows you to get a second chance at a sold-out Today's Showstopper.

From time to time, we are able to get limited amounts of additional inventory. If this inventory becomes available we'll ship the product directly to you. Best of all, you'll get it at the same great Today's Showstopper price we offered it at originally!

Wait List orders can only be placed through our Customer Care Centre on the day the Today's Showstopper was originally offered.

Orders could take up to 45 days to be shipped and there are no guarantees for availability. Your credit card will NOT be billed unless the product is shipped to you.

Auto Delivery

How does Auto Delivery work?

You no longer have to re-order the products you enjoy the most! Once you've ordered an Auto Delivery item, shipments are automatically sent to you on an ongoing basis. You will be billed for and receive your first shipment promptly after placing your order, with subsequent shipments being sent out on a regular schedule (e.g. every 30, 60 or 90 days). Please see the individual product page for details on an item's pre-determined shipping schedule. You will be billed at your original order price each time an item is shipped. Shipping and billing are repeated at the pre-determined schedule, until you cancel your plan.

Does the price I pay ever change?

The original price you paid when you first ordered your Auto Delivery item is the price you are guaranteed for as long as your plan continues. If for any reason the retail price of your Auto Delivery product is reduced, we'll automatically adjust the price on your future shipments, guaranteeing you get the lowest price.

Can I customize / cancel my Auto Delivery plan?

If you're going to be away from home for an extended period of time, you can pause your shipments for up to 3 months. You can also change the payment method used for future billing or, should you need to, you can cancel your Auto Delivery plan at any time. Simply call us at 1-888-2020-888 to make these changes At this time you cannot change the frequency of your AutoDelivery shipments.

How will I be billed for Auto Delivery shipments?

Your credit card will be billed each time an Auto Delivery shipment leaves our warehouse.

Can I pay for an Auto Delivery item using Easy Pay?

Easy Pay payments are available on select Auto Delivery items, on the original shipment only. Please see the specific item's product detail page for confirmation on Easy Pay payments.

What products are available on Auto Delivery?

You can see our full selection of Auto Delivery items by visiting: TSC.ca/AutoDelivery. We are continually expanding our selection of Auto Delivery products!

How do I return an Auto Delivery item?

Simply follow our standard returns process, returning the item to us within 30 days of receiving it.